Our Technical Support Services

At LiTong Group, we provide comprehensive technical support throughout your design cycle - from initial component selection through production implementation. Our Field Application Engineers (FAEs) have deep expertise in Microchip products and applications.

Support Resources

Selection Guides

Help with choosing the right Microchip components for your application

Browse Guides

Application Notes

Implementation guides and design examples for various applications

View Notes

Development Tools

Information on Microchip development tools and software

Explore Tools

Troubleshooting

Guides for diagnosing and resolving common technical issues

Get Help

Development Tools & Software

MPLAB X IDE

Integrated development environment for Microchip microcontrollers and digital signal controllers

  • Free download with regular updates
  • Supports all Microchip device families
  • Integrated debugging and simulation
Download

MPLAB Harmony

Advanced software framework for PIC32 MCUs and SAM MCUs

  • Comprehensive peripheral libraries
  • Driver and system services
  • Configurable through MPLAB Harmony Configurator
Learn More

Curiosity Development Boards

Cost-effective evaluation and development platforms

  • Integrated programmer/debugger
  • Various device options available
  • Comprehensive documentation
Find Board

How to Get Technical Support

1

Explore Self-Service Resources

Browse our knowledge base, application notes, and troubleshooting guides to find immediate answers to common questions.

2

Contact Our Support Team

If you can't find what you need, contact our support team through the form below or during business hours.

3

Engage with Field Application Engineer

For complex technical challenges, our FAEs provide personalized design assistance and implementation guidance.

4

Follow-up and Resolution

We'll track your issue to ensure a complete resolution and provide updates on your case.

Request Technical Support

Common Technical Questions

How do I request a sample of a Microchip part?

You can request samples directly through our website or by contacting your local sales representative. For new customers, we may require verification of your company and intended use. Sample requests are typically processed within 1-2 business days.

Where can I find the latest datasheets?

Datasheets are available on Microchip's official website (microchip.com) and through our technical resources section. If you need help locating a specific document, contact our support team and we'll provide a direct link.

What's the difference between PIC and AVR microcontrollers?

PIC microcontrollers are known for their wide product portfolio and strong integration, while AVR microcontrollers are recognized for their ease of use and excellent open-source toolchain support. Both offer excellent technical support and resources through our FAE team.

How can I ensure long-term supply of my selected parts?

We provide supply chain assurance for all Microchip products. For critical designs, we recommend parts that have extended availability commitments from Microchip. Contact our support team for a lifecycle analysis of your selected components.

Technical Training & Workshops

We offer regular technical training sessions and workshops to help you maximize the potential of Microchip products:

  • Monthly webinars on specific product families and applications
  • Custom training for your engineering team
  • Hands-on workshops at our technical centers
  • Design review consultations
Schedule Training

Need Expert Technical Guidance?

Our Field Application Engineers are ready to help with your design challenges and technical questions.

Contact FAE Team